The world of offshore outsourcing has matured considerably over the past five years, and US companies in many sectors are struggling to find the underlying factors that differentiate successful ventures from the often well-publicized, not-so-successful offshore initiatives.
Key Lessons Learned in Offshore Outsourcing is a bird's-eye view of the reality of program implementation -- a kind of offshore "fireside chat." Through relating lessons learned in process, organization, technical matters, and vendor oversight, author Tandy Gold hits upon approaches by which managers responsible for offshoring may claim a formidable edge in the marketplace.
"The underlying theme is that bad ethics equal bad business, and that you can't separate offshore outsourcing from ethics," the author says. "Not usually a topic for discussion in either the technical world of the Fortune 100, or an institute of engineering, but without this topic any real discussion of offshore is meaningless."